Are your products organic?
Our products contain many ingredients that have been certified organic. We select our bio-active ingredients based on their proven ability to work below the skin’s surface that lead to healthy skin. This means we look for organic, ECOCERT, wild harvested and fair trade ingredients whenever possible. However, there are many beneficial ingredients that come from fantastic sources that haven’t yet been certified. Please see our ingredient information for specific ingredient details including source, purpose and products they are found in.
If you have any additional questions please email us at firstname.lastname@example.org and we will get back with you.
Can I use your facial serum as my daily moisturizer?
Yes, the Revitalizing Facial Serum is moisturizing and nourishing for your skin. It absorbs quickly and does not clog your pores.
Do I need to sleep in the Hydrating Overnight Mask to experience its benefits?
No, this mask can also be used like a traditional mask letting it set for 5 - 20 minutes.
Why is phenoxyethanol in your masks?
Phenoxyethanol is found naturally in green tea and chicory. The ingredient used commercially is chemically identical to the natural form but produced synthetically. Phenoxyethanol is used as a preservative that fights bacteria. Products that contain natural ingredients and are water based, such as our masks, makes a great breeding ground for bacteria. Therefore, to protect our customers from bacterial contamination and to make the product very stable we use this as our preservative for our masks. Moreover, phenoxyethanol is Whole Foods Premium Body Care Approved, which is a high standard that Whole Foods developed based on using the most current safety and efficacy data available.
Do you have additional information about the ingredients in your products?
At Z Natural Life, we are committed to being a part of the critical change towards providing 100% transparency in ingredients used. All ingredients are chosen carefully to ensure that each product is effective, healthy and safe.
Are your products cruelty-free?
Yes, our products are cruelty-free and we are Leaping Bunny Approved.
Are your products certified vegan?
Yes, our products are certified vegan by Vegan Action.
Where are your products manufactured?
Z Natural Life products are manufactured in Dallas, Texas, USA with globally sourced ingredients and we comply with the most stringent international standards.
SHIPPING & RETURNS
What is your return policy?
OUR Z NATURAL LIFE PROMISE
We love our products and we hope you do too. If not, we'll take any product back within 30 days, even if it's partly used. To receive a product refund, please email us at email@example.com and we will get you a return authorization number.
How much will shipping cost?
Shipping is free for orders being shipped in the U.S.A.
For all other destinations, our shipping rates are based on package weight and the shipping destination.
When will my order ship?
Your order will be packaged and shipped the next business day from which the order is received. You will receive a shipping notification and tracking number once your order is shipped.
When will I receive my order?
Most packages arrive within 3-5 business days of being shipped. You will receive a shipping notification and a tracking number once your order is shipped.
Where's my order?
There are a few ways to check your order status:
- If you created an online account with us when you placed your order, you can find the delivery details in your account summary page. Just sign in and navigate to your order status.
- When your order shipped, we sent you an email with your tracking information. Find that email by searching your inbox for an email from Z Natural Life.
- Still can't find it? No problem. Just email us at firstname.lastname@example.org and we can give you the latest status for your order.